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Returns and Refunds

Our goal is your satisfaction.

Our standard return policy is 30 days. If you're not satisfied, we're not satisfied. We have absolute confidence in providing you with the best hair product. That’s why we’re proud to offer our day 30-day, 100% money-back guarantee.

If more than 30 days have elapsed since your delivery, we generally cannot offer a refund or exchange. Products must be presented in their original packaging without having been used, along with the gifts sent with the order, if applicable.
To claim our 30-Day 100% Money-Back Guarantee:

1. You must trial our BrushX for a minimum of 5 times.
2. You must clearly explain to us what is not working or not meeting your expectations.
3. You must take a photo or video that clearly demonstrates that the BrushX does not work or does not meet your expectations.
4. All 30-day Money-Back Guarantee applications MUST be submitted within 30 days of receiving your order.
5. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
6. If approved, we will refund you the order purchase price (at the time of order), once the order has been returned to our warehouse.

 


Return:

If your product is defective and you require a replacement, simply follow these instructions:

  • Take a clear photo/video of the defect.
  • Email support@mybrushx.com with a sentence about the defect and attach your video
  • Once approved, send back your product, and all contents it came with, as directed
  • A replacement of your product will be processed once we have received the defective one

 

To process a warranty application, you have 12 months from the date ordered.

Applications that do not meet these criteria will not be approved for a return.

To return your product, you should mail your product to:

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach us may vary.



Refund:

We'll process a refund after we receive and process your return.

Refunds can only be issued to the method that was used to pay for the order, and all you have to do is arrange for the product(s) to be shipped back (at your cost) and you'll receive your refund. Only items returned will be approved for a refund.

To initiate a return, simply email support@mybrushx.com

All you need is your order number and the email used when the order was placed, and our team will reply with detailed instructions on how to return your item for a refund.



Cancelling orders & modifying orders:

Once you place your order, you have 6 hours to cancel. We do not allow cancellations of or modifications to your order once it has been finalized (6 hours after the order).

Please ensure all shipping and contact info is correct before submitting your order. Once your order has been finalized, we will not be able to modify it.


Promotions and discount codes

The promo code must be entered in the discount box at order checkout to receive the current promotion or discount.

For the activation of promotional codes and discounts, forgotten at the checkout, once your order is placed, you have 24 hours to make the request.
All promo codes are available for a limited time, while supplies last, cannot be used once expired, have no cash value and may not be applied to previous purchases.


Policy updated on 01/18/2021.