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IMPORTANT SAFETY INFORMATION

Before destroying your product, please make sure that: you ordered it from BrushX, that you ordered it between April 2, 2020 and August 16, 2021, and that the "not waterproof" symbol is on the left of the CE mark on the back of the brush. For more details please consult the "Affected BrushX models" section.

If you received an email from Amazon, do not cut the cord, you are not affected by this recall. You should ask your seller or Amazon support if your product is affected. 

 

BrushX Hot Air Brush Important Safety Notice

At BrushX, what matters the most is you. Our team takes product safety very seriously and always strives to provide the best customer experience and maintain the highest standards for our products. 

Therefore, in cooperation with the U.S. Consumer Product Safety Commission (CPSC) we are voluntarily recalling the BrushX Styler, Dryer & Volumizer, also called the BrushX One, and the BrushX Gen.2 hot air brushes, as these products lack a required safety feature; an immersion protection device integrated into their electrical plugs, posing an electrical shock hazard to the user if the product is immersed in water while plugged in. No injuries related to the lack of immersion protection have been reported. Consumers affected by this recall may receive a free replacement BrushX hot air brush with the added safety feature built in by submitting proof of destruction of their recalled brush in accordance with the process described below.

Thank you for your understanding and cooperation with this recall.  We apologize sincerely for any inconvenience this may cause you and appreciate your ongoing loyalty and support.


Affected BrushX models

The affected products include the BrushX Styler, Dryer & Volumizer, also called the BrushX One, and the BrushX Gen.2 hot air brushes distributed in the United States between April 2, 2020 and August 16, 2021.These products were sold exclusively on our website https://www.mybrushx.com/.

The brushes were sold in black and black/pink color combinations. Recalled brushes have a “not waterproof” symbol to the left of the CE mark on the rear of the brush. 

 

To identify if your BrushX hot air brush is recalled, please check if your purchase date was between April 2, 2020 and August 16, 2021. The recalled hot air brushes were sold in black and black/pink color combinations. Recalled brushes have a “not waterproof” symbol to the left of the CE mark on the rear of the brush. If you need more info, or assistance determining if your hot air brush is recalled, please send us an email at replacement@mybrushx.com or call + 1 (855) 216-3565 (toll free) for more information. A recorded voice message will give you more details on the recall program and on how to identify if your product is recalled. At the end of the recorded message, you may leave us a voice message. Our team will respond to your inquiry as quickly as possible.

If you determine that your hot air brush is recalled you should immediately stop using it and destroy it by cutting the power cord. See more under “Service Process” to understand the steps to disable your recalled brush and receive a free replacement.


Service Process

If you determine that your hot air brush is recalled you should destroy the brush and send BrushX pictures of the disabled brush to receive a free replacement BrushX hot air brush with the added safety feature built in. Please follow these 4 easy steps (to prevent any risk of injury, make sure to UNPLUG the hair dryer before proceeding):
 

  1. To disable the hot air brush, first unplug the unit’s electrical cord from the electrical outlet, then cut the cord where it comes out of the brush.
  1. Take a photo of the brush with the cut cord. The photo must show the cut cord and BrushX logo on the brush (if your product has a logo). 
  1. Fill out the form below, and upload your picture. 
  1. Wait for an email confirmation from us.

We are doing our best to get back to everyone as quickly as possible. Following our email confirmation, please dispose of the hot air brush in accordance with local disposal requirements.

Note: Your replacement brush will only take 4-8 business days to arrive, depending on the model you have.

 

 

Contact & notifications to consumers

We are directly contacting consumers who purchased the recalled hot air brushes and asking that they participate in this voluntary recall. Upon request, we will provide each customer with a free replacement BrushX hot air brush with the added safety feature built in

You may send us an email at replacement@mybrushx.com, or call + 1 (855) 216-3565 (toll-free) to get more information. This number will give you more information on the recall process and on how to identify if your product is recalled. At the end of the recorded message, you will be able to leave us a voice message. Please wait until the end of the recording if you want to leave us a voice message. After receiving your voice message, our team will respond to your inquiry as quickly as possible



Questions and answers

To further assist you, we have gathered information into a Q&A section.

What are being recalled?

The affected products include the BrushX Styler, Dryer & Volumizer, also called the BrushX One, and the BrushX Gen.2 hot air brushes distributed in the United States between April 2, 2020 and August 16, 2021. These products were sold exclusively on our website https://www.mybrushx.com/. The brushes were sold in black and black/pink color combinations. Recalled brushes have a “not waterproof” symbol to the left of the CE mark on the rear of the brush.

Why are the affected products being recalled ?

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), we’ve agreed that the affected products lack a required safety feature. Therefore, we are voluntarily recalling the BrushX Styler, Dryer & Volumizer, also called the BrushX One, and the BrushX Gen.2 hot air brushes, as these products do not have an immersion protection device integrated into their electrical plug, posing an electrical shock hazard to the user if the dryer is immersed in water while plugged in.

Is my hot air brush affected?

To identify if your BrushX hot air brush is recalled, please check if your purchase date was between April 2, 2020 and August 16, 2021. The recalled hot air brushes were sold in black and black/pink color combinations. Recalled brushes have a “not waterproof” symbol to the left of the CE mark on the rear of the brush. If you need more info, or assistance determining if your hot air brush is recalled, please send us an email at replacement@mybrushx.com or call + 1 (855) 216-3565 (toll free) for more information.


What should I do if I think I have a recalled hot air brush?

If your hot air brush is recalled, you may obtain a free replacement brush from BrushX by cutting the recalled unit’s cord and sending us pictures of the disabled unit. Please follow the 4 easy steps listed in the section “Service Process” available on our website at https://www.mybrushx.com/pages/important-safety-information.


What will I receive for disabling the recalled hot air brush?

Once we have received your replacement request, BrushX will send you a free replacement hot air brush.


When will I receive my replacement hot air brush?

After submitting the form, we will send you a confirmation email to validate your request. We are doing our best to get back to everyone as quickly as possible. Due to the large number of requests in the past few days, your replacement hot air brush may take 20 to 30 business days to arrive, depending on the model you have. We will keep you informed by email.


What if I purchased the hair dryer and gave it as a gift?

If you gave a recalled hot air brush as a gift, please notify the recipient of this important safety recall and ask them to visit https://www.mybrushx.com/pages/important-safety-information.


Is it dangerous to continue using the recalled product(s)?

Yes. The affected hot air brushes lack an immersion protection device in their electrical plugs, posing an electrical shock hazard to the user if the dryer is immersed in water when plugged in.


Have there been any reported injuries?

No injuries related to the lack of immersion protection device have been reported.