To make your experience as pleasant as possible, we have put a tracking software linked to your order here. You can track easily your order. All you need is your email address and order number.
Also, once orders have been shipped and processed, our shipping service comes with a tracking number that we will be sending you. In the case that it was not sent, please do email us here and we will get back to you as soon as possible.
Our offices are located France and we have warehouses all over the world: in the United States, the European Union and China. Your product will be shipped to you from the nearest warehouse, while stocks last.
Our standard return policy is 30 days. If you're not satisfied, we're not satisfied. We have absolute confidence in providing you with the best hair product. That’s why we’re proud to offer our day 30-day, 100% money-back guarantee.
We're sorry to hear that. Simply send us a photo and video of the damaged item sentence about the defect to the following email address: firstname.lastname@example.org. We will send you a similar replacement item as soon as possible.