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Delivery Information - COVID-19

Last update: 02/05/2020 at 10:41 am (New York time)

 

On this page, you will find all information related to your delivery.

During this time, several elements may influence shipping and delivery times.

We would like to communicate with you in a transparent manner in response to your many requests.

Please note: Please be aware that the situation changes from day to day, and it is possible that one or more updates may appear on this page during the same week.

 

Delivery times :

Normal delivery: 6 to 10 working days

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What are the factors that affect delays?

These lead times are an average and can fluctuate from order-to-order and change from day-to-day.

>> Since our last update, delivery may be as long as 25 working days.

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Follow-up of orders and updates :

Delivery days are an average and may fluctuate with orders and change from day to day.

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Exceptional measures taken :


Implementation of teleworking for BrushX USA teams:

  • Increase in the number of after-sales service agents in the USA and Europe
  • Safety equipment distributed to personnel in contact with packages (gloves, masks and hygiene products)
  • Creation of a new hairdressing workshop with new content that will be proposed to you soon

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Customer Service Contact

 

To contact our after-sales service, please use the form, below. All requests will be read and a team member will reply.

WARNING: If you multiply the requests via this form, or add requests on Facebook, email, or other, your request will be automatically put on hold.

Please only make one request at a time to reduce the response time.

A response will be provided within 24 to 48 hours.

Click here to contact us.